Your privacy

At Quiller Publishing, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes.

Our Policy

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
This section sets out the privacy policy for the Quiller Publishing website. References to ‘we’ ‘our’ and ‘us’ are to Quiller Publishing. References to ’you’ and ’your’ mean the person using this website under these Terms.
Our policy is to act in accordance with current legislation and to meet current best practice on the internet with regard to our use and handling of personal data. Our aim is to be responsible, relevant and secure when using your personal data.
The use the Quiller Publishing website is possible without any indication of personal data; however, if a data subject would like to purchase stock or receive our newsletter then processing of personal data is necessary. In this instance, we will obtain your consent.
The processing of personal data, such as your name, address, email address, or telephone number will always be in line with the General Data Protection Regulation (GDPR), and in accordance with the UK-specific data protection regulations applicable to Quiller Publishing.
Quiller Publishing has implemented necessary measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, you are welcome to transfer personal data to us via alternative means, e.g. by telephone.

Definition of terminology

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The data protection declaration of Quiller Publishing is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.
In this data protection declaration, we use, inter alia, the following terms:

  1. Personal data
    Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
    We will take all reasonable precautions to ensure that all the personal data that you have submitted via the website remains confidential. We do not give out any of your personal information to third parties except as set out below.
    We reserve the right to release personal data when we believe that release is appropriate in order to comply with the law, or to enforce our terms and conditions, or to protect our rights, property, or safety, and that of our group companies, our customers, or other third parties.
    We do not sell personal data about our customers to third parties. However, we may release personal data if we acquire any new businesses and/or sell all or part of our business. We may use such personal data to provide you with details of matters that we feel may be of interest or use to you. You can opt out of receiving further information of this nature from us by contacting us.
    This site uses Sagepay and Paypal, independent payment service providers, to process credit and debit card payments. All sensitive payment card information is encrypted using e-payment software and is sent to the bank for instant authorisation. Transactions normally take a few seconds to be processed. For more information about Sagepay and Paypal please visit their respective websites at and
  2. Processing
    Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  3. Restriction of Processing
    Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
  4. Profiling
    Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
  5. Pseudonymisation
    Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
  6. Processor
    Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of Quiller Publishing.
  7. Recipient
    Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.
  8. Third Party
    Third party is a natural or legal person, public authority, agency or body other than you, Quiller Publishing and persons who, under the direct authority of Quiller Publishing or processor, are authorised to process personal data.
  9. Consent
    Consent is any freely given, specific, informed and unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to you.


The Quiller Publishing website uses cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Collection and Use of Personal Data and Cookies

When you visit our website, we may send your browser a cookie. A cookie is a small file placed on your computer or mobile phone’s browser that helps us recognise you when you return to one of the websites and can tell us whether or not you’ve visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we may generate new ones.
You can disable cookies from our site at any time – all modern browsers allow you to change your cookie settings, and these settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. Please note, this may prevent areas of the website from working as intended.
If you do not agree with the described use of the cookies on this website and do not wish to disable cookies, we respectfully ask that you do not use this website.
The following table explains which cookies we use on this website and why:

Cookie NameCookie CategoryDescriptionDuration
wordpress_2WordPress cookie for a logged in user.session
wordpress_logged_in_2WordPress cookie for a logged in usersession
wordpress_test_2WordPress cookie for a logged in usersession
wordpress_test_cookie2WordPress test cookiesession
wp-settings-1Wordpress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
wp-settings-time-2Wordpress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
PHPSESSID1To identify your unique session on the websitesession
SESS1To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.session

To respond to any queries, we may need to know your personal details including your name, address and email address in order to provide you with information. We may also collect and process data about you if you purchase any books through us and/or if you enter any prize draw or competition run by or in association with us.
Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate individual browsers from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.
Through the use of cookies, Quiller Publishing can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.
The purpose of browser recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.
The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If you deactivate the cookies in the Internet browser used, not all functions of our website may be entirely usable.

Collection of general data and information

The Quiller Publishing website collects a series of general data and information when you call up the website. This general data and information are stored in the server log files.

Collected may be
(1) the browser types and versions used,
(2) the operating system used by the accessing system,
(3) the website from which an accessing system reaches our website (so-called referrers),
(4) the sub-websites,
(5) the date and time of access to the Internet site,
(6) an Internet protocol address (IP address),
(7) the Internet service provider of the accessing system, and
(8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using these general data and information, Quiller Publishing does not draw any conclusions about you. The information gathered allows us to
(1) deliver the content of our website correctly,
(2) optimize the content of our website as well as its advertisement,
(3) ensure the long-term viability of our information technology systems and website technology, and
(4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.
Therefore, Quiller Publishing analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data you may have provided.

Registration on our website

The data subject has the possibility to register on the Quiller Publishing website with personal data. The personal data entered by the data subject are collected and stored exclusively for internal use by Quiller Publishing, and for our own purposes. We may transfer to one or more processors (e.g. a parcel service) that also uses personal data for an internal purpose attributable to Quiller Publishing.
By registering on our website, the IP address—assigned by the Internet service provider (ISP) and used by you—date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.
Your registration, with the voluntary indication of personal data, is intended to enable us to offer the you contents or services that may only be offered to registered users. Registered persons are free to change the personal data specified during the registration at any time, or to request to have them completely deleted.
We will, at any time, provide information upon request to you about what personal data we are storing about you. In addition, we will correct or erase personal data at your request, insofar as there are no statutory storage obligations.

Subscription to our newsletter

Users of our website are given the opportunity to subscribe to the our newsletter.
Quiller Publishing informs its customers and business partners regularly by means of a newsletter about new publications. The newsletter may only be received by you if (1) you have a valid email address and (2) you register to receive the newsletter. A confirmation email will be sent to the email address registered by you, for legal reasons, in the double opt-in procedure. This confirmation email is used to prove whether the owner of the email address as the data subject is authorized to receive the newsletter.
During the registration for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by you at the time of the registration, as well as the date and time of the registration. The collection of this data is necessary in order to understand the (possible) misuse of your email address at a later date, and it therefore serves the aim of the legal protection of Quiller Publishing.
The personal data collected as part of a registration for the newsletter will only be used to send our newsletter. There will be no transfer of personal data collected by the newsletter service to third parties. You may terminate your subscription to our newsletter at any time. The consent to the storage of personal data, which you gave for the purposes of receiving the newsletter, may be revoked at any time. For the purpose of revocation of consent, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter by emailing us or writing to us.


Our newsletter contains so-called tracking pixels. A tracking pixel is a miniature graphic embedded in such emails, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, Quiller Publishing may see if and when an email was opened, and which links in the email were called up.
Such personal data collected in the tracking pixels contained in the newsletters are stored and analyzed in order to optimize the newsletter content. These personal data will not be passed on to third parties. Data subjects are at any time entitled to revoke the respective separate declaration of consent issued by means of the double-opt-in procedure. After a revocation, these personal data will be deleted. Quiller Publishing automatically regards a withdrawal from the receipt of the newsletter as a revocation.

Contact possibility via the website 

Our website contains information that enables a quick electronic contact to our business and products, as well as direct communication with us, which also includes a general email address and contact form. If you contact us by email or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis are stored for the purpose of processing or contacting you. There is no transfer of this personal data to third parties.

Routine erasure and blocking of personal data

We will process and store your personal data only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.
If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

Your rights

A. Right of confirmation
You have the right, granted by the European legislator, to ask us for confirmation whether or not personal data concerning yourself is being processed.

B. Right of access
You have the right, granted by the European legislator, to ask us about information about your personal data that is being stored at any time and for a copy of this information. Furthermore, the European directives and regulations grant you access to the following information:

  • the purposes of the processing;
  • the categories of personal data concerned;
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
  • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • the existence of the right to request rectification or erasure of personal data, or restriction of processing of personal data concerning you, or to object to such processing, by Quiller Publishing;
  • the existence of the right to lodge a complaint with a supervisory authority;
  • where the personal data are not collected from you, any available information as to their source;
  • the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for you.

Furthermore, you have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, you have the right to be informed of the appropriate safeguards relating to the transfer. To use this right of access, please contact us.

C. Right to rectification
You have the right, granted by the European legislator, to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
To exercise this right to rectification, please contact us.

D. Right to erasure (Right to be forgotten)
You have the right, granted by the European legislator, to obtain from us the erasure of personal data concerning you without undue delay, and we have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • You withdraw consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
  • You object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR.
  • The personal data have been unlawfully processed.
  • The personal data must be erased for compliance with a legal obligation which we are subject.
  • The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies, and you wish to request the erasure of personal data stored by Quiller Publishing, you may, at any time, contact any employee of Quiller Publishing. An employee of Quiller Publishing shall promptly ensure that the erasure request is complied with immediately.
Where we have made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, Quiller Publishing, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other processors of the personal data that the data subject has requested of any links to, or copy or replication of, those personal data, as far as processing is not required.

E. Right of restriction of processing
You have the right, granted by the European legislator, to obtain from us the restriction of processing where one of the following applies:

  • The accuracy of the personal data is contested by you, for a period enabling Quiller Publishing to verify the accuracy of the personal data.
  • The processing is unlawful and you oppose the erasure of the personal data and request instead the restriction of their use instead.
  • Quiller Publishing no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims.
  • You object to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of Quiller Publishing override those of you.

If one of the aforementioned conditions is met, and you wish to request the restriction of the processing of personal data stored by Quiller Publishing, please contact us.

F. Right to object
You have the right, granted by the European legislator, to object, on grounds relating to your particular situation, at any time, to processing of personal data concerning you, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
Quiller Publishing will no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
If Quiller Publishing processes personal data for direct marketing purposes, you have the right to object at any time and we will no longer process the personal data for these purposes.
In addition, you have the right, on grounds relating to your particular situation, to object to processing of personal data concerning you by Quiller Publishing for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest. To exercise the right to object, you may contact any employee of Quiller Publishing. In addition, you are free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use your right to object by automated means using technical specifications.

Right to withdraw data protection consent
You have the right, granted by the European legislator, to withdraw your consent to processing of your personal data at any time. To exercise the right to withdraw the consent, please contact us.

Legal basis for the processing 

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which you are a party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of you or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if you are a client of Quiller Publishing (Recital 47 Sentence 2 GDPR).

The legitimate interests pursued by Quiller Publishing or by a third party

Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favour of the well-being of all our employees and the shareholders.

Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.

Provision of personal data as statutory or contractual requirement; Requirement necessary to enter into a contract; Obligation of you to provide the personal data; possible consequences of failure to provide such data 

We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that you provides us with personal data, which must subsequently be processed by us. You are, for example, obliged to provide us with personal data when our company signs a contract with you. The non-provision of the personal data would have the consequence that the contract with you could not be concluded. Before personal data is provided by you, you must contact any employee. The employee will clarify whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.

Parents and guardians

We encourage you to get involved with your children’s online usage and to be aware of the activities in which they are participating. Our website is not be directed toward children and may not be suitable for their use. We strongly recommend that you actively monitor your child’s interaction with our website and their submission of any personal information.

Your Rights and Responsibilities

You have the right to access the personal data which we hold about you and to have any errors corrected. It is your responsibility to ensure that we have correct contact information. This will enable us to provide you with the best service possible.
If at any time you wish your personal data to be completely removed from our systems, or if you just want to update any personal data we have about you, please contact us.

Privacy Support

Please contact us by any means if you are in any way unhappy and we are sure we can resolve any problems or issues you may have. If you are not satisfied with our response you may wish to contact the Information Commissioner at

Quiller Publishing Ltd
Wykey House
Shropshire SY4 1JA
Telephone: +44 (0) 1939 261616

Registration number: 04146535
VAT number: 771313839